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Our Policy


Returns

You have 30 Calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. 

Global Shipping Programme
One of the ways that we may make creatived international.co.uk listings available to international buyers on creatived international.co.uk and on our international sites is through the Global Shipping Programme. For items that are located in the UK and that are purchased from you by an international buyer in a country eligible for the Global Shipping Programme, you will post the item to a shipping centre located in the UK. A third party global technology and shipping provider will oversee the processing, customs clearance and international postage of the item to your buyer. For items that are purchased by international buyers through the Global Shipping Programme, buyers will pre-pay any applicable postage and import charges during checkout and will benefit from international tracking of the item from the shipping centre to delivery.

We may choose to make your listings available to international buyers through the Global Shipping Programme unless you opt out of the programme at either an account, country or listing level.

By not opting out of the programme, you will also be acknowledging that you have read and agreed to the Global Shipping Programme Seller Terms and Conditions and that they will apply to you as a seller and to all of your eligible new and existing listings. These terms include, among other important provisions:

a third party agreement for the parcel processing, customs clearance (for non-EU shipments), and international postage and tracking services, including your consent to the disclosure of certain personal information to third parties in connection with those services;
an authorisation for third parties to act in your place to facilitate the export clearance of items that you sell through the Global Shipping Programme outside the EU;
an acknowledgment that you agree and are responsible for ensuring that your listings and items are compliant with applicable overseas laws and regulations;
a description of the items that are ineligible for the programme and restrictions on the value, weights and dimensions of items that may be sold through the programme;
a list of countries that are eligible for the programme; and
policies governing the handling of lost, damaged and undeliverable items (including their possible disposal), returns, and the resolution of creatived international Money Back Guarantee claims for items that you sell through the programme.







 

Refund
Once we receive your item, we will inspect it and notify you that we have received you’re returned
Item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Correcting mistakes in payments to buyers and sellers
We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the creatived international Money Back Guarantee refund or reimbursement. 


The following payment methods, which are offered at creatived international checkout, are allowed:

PayPal
PayPal Credit
Credit card or debit card provided via PayPal
Credit or Debit card processed through the seller’s merchant account
Bank-to-bank transfers
Payment upon collection
Cheques
Postal orders
Online payment services such as: Allpay.net, CertaPay, Nochex.com, XOOM 


 Data protection and Privacy
You and creatived international shall process personal data received under and/or in connection with this User Agreement each as a separate and independent controller. In no event will creatived international and you process personal data under and/or in connection with this User Agreement as joint controllers or in a controller-to-processor relationship. As such separate and independent controllers, you shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection laws.
You shall comply with your obligations under applicable data protection laws (including but not limited to Regulation (EU) 2016/679 (EU General Data Protection Regulation "GDPR") and supplementing EU and local data protection laws. This includes, but is not limited to, the obligation to provide appropriate safeguards for the transfer of personal data to a third country or an international organisation.
You shall process personal data received from creatived international exclusively for the purpose(s) you received the personal data under and/or in connection with this User Agreement. You shall erase the personal data received under this User Agreement immediately after the respective purpose(s) has/have been fulfilled. Any further processing of the personal data is not permitted except when legally required (e.g. if a retention obligation applies).
Failure to abide by the aforementioned obligations may result in disciplinary action up to and including account suspension.
As part of the Services, creatived international has access to various information about users, including personal data. This includes information that users submit to creatived international as part of the Services (such as contact information or item descriptions) as well as information that is  

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